We are transparent about how any and all donations are used in line with our charity aims and the advice and legal requirements set forth by the Government and the Code of Fundraising. If you would like more information about how your donation will be used, how we process any personal information collected in the process of making a donation or you would like to make a complaint, then please either email Hannah or contact us through the above form. We aim to respond to all queries or complaints within 14 days, but it can take up to 6 weeks depending on the nature of the request.